The Road to Quality: Addressing Implementation Challenges in SMEs

Abstract

This research examines the challenges faced by small and medium-sized enterprises (SMEs) in implementing Quality Management Systems (QMS). Despite the recognized benefits of QMS in enhancing efficiency and customer satisfaction, many SMEs struggle with the adoption process due to resource constraints, lack of expertise, and resistance to change. Utilizing a qualitative research approach, the study involves interviews with SME owners and managers across various sectors. Findings reveal common barriers such as limited financial resources, inadequate training, and the perception that quality management is only relevant for larger companies. The paper suggests strategies for overcoming these challenges, including phased implementation, leveraging government support, and fostering a culture of quality within organizations. This research underscores the importance of QMS for SMEs and provides actionable insights for facilitating successful adoption.