The Impact of Digital Financial Services on Promoting Financial Inclusion: An Analytical Study of a Sample of Customers in the Banking Sector

Abstract

This research aims to identify the impact of digital financial services on promoting financial inclusion, the research was conducted on a sample of customers in the banking sector, The primary research instrument was a questionnaire; 120 questionnaires were distributed and 106 were returned. The structural model was formulated and tested using structural modeling techniques. The research concluded that there was a positive impact of digital financial services on promoting financial inclusion: an analytical study of a sample of customers in the banking sector the use of digital financial services increases customers' access to banking services and expands the user base.